kx8 Privacy Policy
Learn in detail how your personal information is collected, used, stored, and kept secure in this document.
1 Introduction and Scope
kx8 (referred to herein as "we", "our", or "the platform") places the highest importance on protecting the personal information of its users. This privacy policy applies to the website https://kx8-bet.cam and all services provided through it.
This policy describes what information we collect, why we collect it, and how we process it when you visit our site, register, or use any of our services. By accessing the site or using our services, you agree to the terms of this policy.
The full terms of kx8's services are described in greater detail in our Terms and Conditions, which should be read alongside this privacy policy. In the event of any conflict, this document takes precedence on matters relating to privacy.
2 Data Collection
We collect user information in two main ways: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
Information you provide during account registration, verification, or when contacting support may include:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket account numbers)
- Messages or attachments provided when submitting a support request
2.2 Automatically Collected Information
When you use the site, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Time of access, pages visited, and type of activity on the site
- Session log data
- Referral URL (where you came from before arriving at the site)
2.3 Transaction Information
During deposits and withdrawals, our system records the transaction amount, method, date, and status. This information is used solely for account management, fraud prevention, and maintaining responsible gambling guidelines.
3 Purpose of Data Use
kx8 uses collected information only for the specific purposes listed below:
- To create, manage, and verify accounts
- To process deposits, withdrawals, and other financial transactions
- To provide bonuses, promotions, and VIP benefits
- To respond to customer support requests
- To detect and prevent fraud, money laundering, and other illegal activity
- To improve site functionality and analyse the user experience
- To comply with legal obligations
- To monitor responsible gambling guidelines
We do not sell your information to third parties for marketing purposes. Your consent will be obtained before sending any service-related notifications, and you may withdraw that consent at any time.
4 Cookies and Tracking
kx8 uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser that help remember your preferences and session information on future visits.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Save your language preferences and site layout settings.
- Analytics Cookies: Used to analyse which pages are most visited in order to improve the site.
4.2 Cookie Control
You can delete non-essential cookies or stop them from being saved in the future through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.
5 Sharing Data with Third Parties
kx8 does not sell, rent, or disclose user information without authorisation. However, information may be shared in certain specific circumstances for the purpose of operating our services:
5.1 Service Provider Partners
Limited information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and fraud detection services. These partners may only use this information for the specified purpose.
5.2 Legal Obligations
It may be necessary to disclose information as part of a court order from a competent court, a lawful request from law enforcement, or a legal process. In such cases, we will provide only the minimum amount of information required.
5.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred. If any such change occurs, we will notify you in advance and your information will remain protected under this policy.
6 Data Security Measures
kx8 takes both technical and administrative measures to keep user information secure.
6.1 Technical Security
- Data transfers are secured through SSL (Secure Socket Layer) encryption
- Passwords are stored in encrypted form and cannot be read directly
- Measures are in place to limit failed login attempts
- Regular security audits are conducted
6.2 Administrative Security
- Only authorised staff can access sensitive information
- Staff receive regular training on data security
- A defined response plan is followed in the event of a data breach
However, it is not possible to guarantee complete security when transmitting data over the internet. If you believe the security of your account has been compromised, please notify our customer support team immediately.
7 Data Retention Period
kx8 retains user information only for as long as it is needed to fulfil the purpose for which it was collected, or as long as a legal obligation requires it.
7.1 Information for Active Accounts
While your account remains active, we will retain all necessary information. If you request that your account be closed, we will carry out that process.
7.2 After Account Closure
Even after an account is closed, records of financial transactions, identity verification documents, and fraud prevention information will be retained for a set period. This period depends on legal requirements.
7.3 Analytics Data
Anonymised analytics data (from which you cannot be identified) may be retained long-term for the purpose of improving the site.
8 User Rights
You have certain fundamental rights over your personal information, which kx8 respects and supports:
8.1 Right to Access
You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.
8.2 Right to Correction
If any of the information we hold about you is incorrect, you may ask us to correct it. Providing accurate information is also important for the proper management of your account.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, information relating to legal obligations or ongoing transactions may not be possible to delete immediately.
8.4 Right to Restrict Processing
You may ask us to restrict the processing of your information for a specific purpose, particularly in relation to marketing communications. This request can be submitted to our support team by email.
Our Responsible Gaming Guidelines explain how we use personal information to help players set protective tools and limits.
9 Protection of Minors
All services at kx8 are for persons aged 21 or older only. We do not knowingly collect any information from minors.
Age verification steps are taken at the time of registration. If we become aware at any time that a user is under the age of 21, that account will be closed and any information collected will be deleted immediately.
If you believe a minor has created an account on our site, please notify our support team immediately.
10 Policy Changes
kx8 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised.
For significant changes, we will notify you by email or through an on-site notification. Continued use of the site after any changes will be considered as your acceptance of the updated policy.
We therefore recommend that you review this page regularly. You can find more information about kx8's operations and team on our About Us page.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
Email: [email protected]
We will respond as quickly as possible depending on the nature of your request. For general questions, our FAQ page has a lot of information that may answer your query.